Terms & Conditions
Please, read carefully the Terms and Conditions below
The out-of-court settlement of consumer disputes in the purchase contract is in accordance with Act. No. 378/2015 Coll. the relevant Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Praha 2, IČ: 00020869
1. Introductory provisions
By means of these Terms and Conditions, the rights and obligations of the Seller and Buyer shall be determined and detailed in the context of the contractual relationships concluded and realized by the internet shop www.lescale-cosmetics.com. Buyers have the opportunity to acquaint with these terms and conditions before they make an order and they will be informed sufficiently in advance about this possibility. Buyers will confirm by sending order terms and conditions and agree with them.
The seller and operator of the Internet shop www.lescale-cosmetics.com is Lescale s.r.o Company, based in Prague 1, Václavské náměstí 841/3, postcode 110 00, ID No. : 05509645, commercial register with the City Court of Prague, Dept. C, and Insert 264884.
All contractual relations are governed by the legal order of the Czech Republic.
Purchase Agreement – a contract between Seller and Consumer finalized at the moment of the purchase on the e-shop. Is regulated by the laws of the Civil Code of Czech Republic.
Consumers – means any natural person who is not employed in the course of his business or other business activities or in the independent exercise of his profession in the course of the contract conclusion and performance.
Purchaser – who is not a consumer, is a natural person who acts in the course of his business or other business activity or in the course of his or her independent occupation in the course of the contract conclusion and performance.
3. Conclusion of contract
A purchase order executed in the Internet shop www.lescale-cosmetics.com or realized via telephone constitutes a binding request for the conclusion of the contract with the seller whereby the purchaser, by his request to the purchase contract conclusion within 21 days after the dispatch of the order is bound.
The Seller, within the meaning of § 1827/ section 1 of the Civil Code, shall immediately send the receipt of the order by e-mail to the e-mail address specified by the Purchaser during the order.
The consumer has the right to cancel the order without penalty until dispatch date. The consumer is obliged to inform the seller of this fact by sending a written communication via e-mail at firstname.lastname@example.org
In the event which buyer revokes his order of the goods, which was procured for him by mutual agreement, a cancellation fee of 50% of the goods price is fixed.
The purchase contract is concluded in the Czech Republic. The Purchase Agreement is available for the consumer upon written request. Any change to the order or errors can be corrected only up to the dispatch time.
4. Withdrawal of the consumer from the contract according to § 1829/ section 1 of the Civil Code
The consumer may terminate his contract without stating reason(s) within 14 days of the purchase date.
For the purpose of exercising the right of withdrawal from sale, the consumer is obliged, to send written communication of rescission of a purchase contract to the Seller which is Lescale s.r.o. via postal service at:
Václavské náměstí 841/3
110 00 – Prague
or by e-mail: email@example.com.
The time of sending a declaration of revocation shall be sufficient to ensure that the period of withdrawal from this contract is observed.
If the consumer withdraws from a purchase contract, the Seller is obliged to refund to the customer all the payments, including shipping costs (except the expenses resulting from the chosen delivery type, if different from the most favorable type of standard delivery possibilities offered by the seller).
For the repayment, the Seller shall choose the same means of payment the consumer used for the first transaction, unless the consumer has expressly determined differently. In any event, this does not imply an additional cost to the consumer. Repayment shall be done by the Seller only after receiving returned goods or proof that the goods have been sent back to the Seller by the Consumer unless otherwise specified by previous one-time agreement between the parties.
The Buyer has to return goods within 14 days from the date of purchase sending them to:
Václavské náměstí 841/3
110 00 – Prague
with shipping expenses at his charge.
The deadline will be considered observed if the shipping date is within the aforementioned 14 days.
The customer is liable in case of loss of goods or any impairment caused by improper usage or handling.
Due to the nature of the goods sold, for hygienic reasons, the Buyer cannot withdraw from the Purchase Agreement after opening the packaging or partial use of the products. If the returned goods are not completely new, damaged or visibly worn, the seller is entitled to claim appropriate damages.
5. Revocation of a buyer who is not a consumer
If the buyer is a consumer, there is no right of revocation.
The buyer has to pay all postage and shipping costs accordingly to the shipping method chosen during the order. These expenses are based on the seller’s current price.
7. Terms of payment
Cash on delivery – The payment will occur by cash when the good is delivered to the Customer, or when the customer picks up the parcel at the post office.
Bank account transfer – after receiving the order, the Seller has to communicate its bank account details to Customer, depending on the bank and whether it is an international wire transfer or not, it could take up to 5 working days for it to be visible by the seller. The order will be processed only after the payment is received within 3 working days.
Electronic Go Pay payment – after you have ordered, you will be redirected to the secure Go Pay portal which uses data encryption, where you enter the required information. Payment is processed automatically and instantly and the order will be processed within 3 working days.
Credit or debit cards – After ordering, you will be redirected to the secure online banking portal, where you enter the required data. At the moment the transaction is authorized, the payment is executed and the order will be processed within 3 working days. We promote 3D Secure Verification Protection. Our employees do not have access to data about your payment card; all data are processed exclusively by your bank.
8. Rights from bad service (defective delivery)
The Purchaser has right derived from a defective delivery which can damage the ordered product and render it unusable or not compliant with the product description.
If such a case happens, the seller is entitled to:
(A) Send another item of the same good purchased with no fees for the customer,
(B) Proceed with a partial or total repayment.
The Purchaser shall notify the damage and his will to perform a claim as soon as the defect is discovered, without any delay.
The buyer shall not be entitled to demand the delivery of a new item if he is not able to return the item in the original condition in which he received it.
This does not apply to the following situations:
(A) In the event of a change in the state resulting from an examination of a defect in the case;
(B) If the buyer has used goods before the discovery of the defect;
(C) If the buyer has not caused the impossibility of returning the goods in the unaltered state by act or omission; or
(D) If the buyer has sold, consumed or changed goods before the discovery of the defect; If this has only partly happened, the buyer returns to seller what he can still return, and grants the seller a replacement up to the amount in which he took advantage of the use of the goods.
If the buyer did not report the defect in time, he loses the right to claim.
Any written claim or returning goods should be delivered at:
Václavské náměstí 841/3
110 00 – Prague
Complaints are usually processed immediately, but, in more complicated cases requiring reviews, the handling could take up to 30 days.
9. Rights from inadequate performance and quality guarantee in case of the buyer who is the consumer
The Seller is responsible to sell to the Buyer goods free of defects, within reasonable boundaries.
In particular, the product has to feature:
(A) the characteristics agreed upon by the contracting parties
(B) suitability for the purpose indicated by the Seller,
(C) Corresponding quantity, volume or weight,
(E) adequacy towards the requirements laid down by the legislation.
The buyer is entitled to assert the right to faulty delivery within 24 months after goods have been taken.
If goods do not have the above characteristics, the buyer is entitled to demand the delivery of a new faultless good, if this is not inadequate with regard to the nature of the defect.
If the consumer does not claim the right to deliver new he may demand a reasonable discount from the purchase price. The right to a reasonable discount shall also be attributable to the consumer even if the seller does not provide him with new, faultless goods.
If it is proved that the delivered goods do not have the properties and qualities agreed upon by the supplier, the expenses resulting from the deliveries to the seller and back to the customer must be charged to the Seller.
The buyer can return the goods at:
Václavské náměstí 841/3
110 00 – Prague
10. Quality guarantee in case of the buyer who is not a consumer
The seller does not grant the buyer, who is not a consumer, a quality guarantee if the contracting parties have not expressly agreed. The responsibility of the buyer for the defects is regulated according to the Civil Code.
11. Price and bidding
All prices (including special and promotional prices) for products are indicated including the VAT rate valid at the time of sending the order. A regular tax document forms are parts of the delivery of goods.
12. Discounts and estate vouchers
The seller offers various price reductions (“loyalty customer discounts”, sales discounts, discounts for recommendations to friends, etc.). Each reduction is based on own rules.
In the event that a discount or discount voucher is applied in contravention of rules of the respective discount, the seller has the right to refuse assertion of the respective credit. In such case, the buyer will be informed and will be offered the opportunity to accept his order without asserting this voucher or discount.
Rules and regulations for the assertion of a specific advantage are either added directly to the respective discount (in the form of customer information), or a reference is made to the websites, where discount and favoring rules are described in detail or they are available at customer’s request at any time. In case of misunderstandings in the interpretation of the concept of the estate, the seller will provide further explanations.
Any estate or voucher can only be redeemed once unless expressly stated. In case of multiple assertions, the seller is entitled to refuse such a voucher/advantage.
If the discount is claimed by the purchaser, which is not a consumer and is not gift vouchers purchased, the seller has the right to refuse such assertion.
If the value of a gift or discount coupon is higher than the total value of the whole purchase, the difference will not be transferred to a new coupon and unused sum will not be repaid.
All personal information (such as: name, address, date of birth, telephone and email address) given to the Seller at the time of the order, will not be passed on to any third party or any other entity without the consent of Purchaser, unless it is necessary to implement Purchase Agreement on the basis of these General Terms and Conditions In accordance with Law No 101/2000 Coll. Due to the protection of Personal Data.
The holder of personal data processing is Lescale s.r.o. based in Prague 1, Václavské náměstí 841/3, Postal Code 110 00, in compliance with Law No. 101/2000 Coll., due to the protection of personal data.
The information is mainly used to simplify order processing in the future and to control the age of the respective customer. The seller, as the holder of personal data, is at the same time their administrator and the acquired data are processed safely avoiding any abuse. The buyer can request the modification or deletion of his personal data sending an e-mail at firstname.lastname@example.org at any time. The buyer is entitled to change his / her details according to the circumstances on the website www.lescale-cosmetics.com in the section of “Your Account”.
14. My User ID
Users who use an ID to log in to their account can request to change it at any time. It is enough to send a request to email@example.com
15. Electronic Invoicing
The consumer is provided with an order receipt in the form of an electronic invoice. This can be downloaded at any time following the link in the email informing about the dispatch of the order. The e-bill is available for download under the user account and at any time.
16. Final provisions
The order of the consumer is archived after delivery as a draft of the purchase contract conclusion for the purpose of contract fulfillment as well as further evidence. The individual technical steps leading to the conclusion of the contract are made clear to the consumer solely from the process processing of his order. Therefore, the buyer has the possibility to correct the errors arising when entering data in good time and to correct them before sending the order. The buyer has to pay the costs incurred for the means of telecommunication (telephone, internet, etc.) and in connection with the realization of the respective order. These business terms allow the consumer to archive and restore his orders.
The Česká obchodní inspekce (Czech Business Inspectorate), headquartered in Štěpánská 567/15, 120 00 Praha 2, IdNr .: 000 20 869, is the subject of an out-of-court procedure in the case of consumer disputes, or as a subject for the handling of complaints, Website: http://www.coi.cz, established by Law No. 64/1986 Coll., On the Czech Business Inspection, to which the buyer can refer via the e-acceptance office (see the website of the Czech Business Inspectorate). The supervisory authority shall exercise the supervisory authority in accordance with Art. Of Law No. 101/2000 Coll., On the Protection of Personal Data, www.uoou.cz.
Any deviation from the present terms and conditions is only permissible with the written consent of both contracting parties. The contractual relations formulated by these General Terms and Conditions shall remain unaffected by any supplementary or differing terms and conditions of business of the business partner.
The version of the present GTC can be changed and supplemented by the GTC-creator. These provisions do not affect the rights and obligations arising from the previous GTC-version and valid within the period of validity of this prior GTC-version.
These General Terms and Conditions of the company Lescale s.r.o. Enter into force with effect from 11.11.2016.